Terms of service

SUPERVICTOR UNIVERSE 
Terms of Use

Last revised: April 2024
Welcome to SuperVictor Universe!
PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY GOVERN YOUR USE OF THE SUPERVICTORUNIVERSE.COM WEBSITE
These Terms of Use is entered into between you (hereinafter referred to as “you” or “your”), as a User and, on the other side, SuperVictor, as the operator of the Platform (hereinafter referred to as “us” or “we”). 
By using (in any possible way) our Services, you fully agree that you have read, understood, and accepted all the terms and conditions stipulated in these Terms of Use (hereinafter referred to as ‘’Terms of Use’’).
When you decide to access, test or use specific features described or pre-available on the Platform, you may be subject to specific Additional Terms and conditions that will be available in the corresponding section (if applicable).
Accessing and using in any way our Services available on the Platform you fully acknowledge to be bounded by these Terms of Use and shall form a legal agreement and create a binding contract between you and SuperVictor Universe.
Who we are and how to contact us
SuperVictor Universe is a multi-purposed project that aims to promote through the SuperVictor Universe Platform a wide range of digital & physical products and to deliver a series of products specially designed for this project built around a charity NGO helping and supporting children with severe health conditions.
To contact us, please email at supervictoruniverse@gmail.com 
Definitions (a-z)
”Additional Terms”    refers all additional rules, term and conditions as displayed either on the Platform or on third parties’ platforms which may indicate, clarify and exactly determine the conditions of using other products and/or services than the Services outlined in these Terms of Use;
“Applicable Law”    means any law, statute, regulation, code, ordinance, norm, court decision, order, decree of Romania or any other normative or administrative act in Romania or any other decision enacted by or requirement or recommendation issued by a public authority or any interpretation or application of the above by a public authority, provided that any of the above has a binding effect by itself.
”Account”    represents an account opened by a User on the Platform with the purpose of accessing the Services;
”Goods”    any product presented and available for purchase on the Platform, including those mentioned in the Order or relating to the manner in which they are to be supplied to the User by SuperVictor Universe;
”Order”    is the electronic document representing the form of communication between SuperVictor Universe and the User whereby we agree to deliver the Goods and Services to the User and the User agrees to receive the Goods and Services and make the payment for them;
”SuperVictor”     means SVU JOURNEY S.R.L., a limited liability company incorporated under the laws of Romania, headquartered in Selimbar Village, Selimbar Commune, 4 Ana Aslan Street, 2nd Floor, Ap. 10, Sibiu County registered with no. J32/609/2023, PIN 47892453;
”Platform”    means the technical infrastructure operated by SuperVictor Universe and available at the following address: https://supervictoruniverse.com/. 
“Services”    any Goods or specific services, such as customization of the Goods, newsletter, etc, offered by SuperVictor via the Platform.
”User”    refers to any individual who has created an Account or logged in using third – party accounts on the Platform.
General Provisions 
The Platform is intended for an online merch store, marketing physical goods but also promoting digital products with different roles and utilities that tell the story of a young superhero, Victor, and his mission against the forces of evil.
Any information provided or displayed on the Platform pertaining to the SuperVictor NFT Collections is intended for informational purposes only and shall not, under any circumstances, be construed as investment advice. Users are advised to conduct their own research and seek professional financial advice before making any investment decisions related to the SuperVictor NFT Collections or other forms of digital assets. The Platform and its operators shall not be held liable for any financial losses or damages resulting from reliance on the information provided.
The User shall be deemed to be a consumer within the meaning of the Applicable Law, provided that the purpose for using our Services is not primarily attributable to that party's commercial or self-employed professional activities.
All Services are available only to persons who are at least 18 years of age or are otherwise considered as having full civil capacity of their rights according to the applicable law of their country of residence.
By using our Services, you agree to the processing of your personal data. We require consent to process your data, and without it you cannot use the Platform. The type and manner of processing of personal data is explained here: https://supervictoruniverse.com/policies/privacy-policy .
SuperVictor Universe does not commit and shall not be liable for any failure to support, display or offer any of the features available within the Platform, especially but not limited to the situation in which a damage is caused by the action of a third party.
Registering on our Platform 
In order to create an Account, you need a personal e-mail address, which will be associated with your Account on the Platform and through which you will communicate with the SuperVictor Universe's representatives.
By creating this Account, you declare that the data provided by you through the registration form are correct and complete, and you accept that you are responsible for the activity carried out through your Account. The Account created on the Platform is personal, and it is forbidden to use the access data or the account of another person, either temporarily or permanently. You are also obliged to contact the SuperVictor Universe's representatives immediately if the security of your Account has been compromised.
Placing an Order within our Platform  
By visiting and exploring our Platform, you can browse through the Goods categories and from there, on the individual product page, you will see detailed information (more pictures, sizes and available stock - constantly updated etc).
Once you have decided on a desired Good, on the product page you have to click on the "Buy”  button. Once you have chosen all the Goods and you want to place your Order, go to the "Cart" - section that you access from the top right by clicking on the appropriate button.
From there you will be able to review and update the list of products added to your cart, as well as the quantity you have selected. Also, from the Cart you will decide the method by which you want the Goods to be delivered. The next step, after clicking on "Proceed to Checkout", will be to fill in the billing and delivery details. After that, click on "Confirm Order" to review your Order, the products you want, their quantity, subtotal, payment method and final payment. "Place Order" will send you to the last confirmation you will need to make to place your Order.
Please ensure that all delivery and contact details provided are complete and correct otherwise the delivery process may be affected. 
By clicking on the "Place Order" button, you express your firm wish to purchase the products in your shopping cart. Before placing your Order, you must tick the box that asks you to agree to the Terms of Use applied on the site.
If you wish to modify your Order, you must cancel it and place a new Order, following all the initial steps. As a customer, you have the right to withdraw (cancel your Order), which is not affected by the above process.
After receiving your Order, we will send you an Order confirmation email, which mentions the details of your Order. This email is not a confirmation of sale. The confirmation of sale is sent in the Order dispatch confirmation email. As soon as the Order has been confirmed, you will receive the invoice for your purchase to your email and also you can find it in your Account.
We may contact you by phone (if you have entered a valid phone number) or by email to clarify any issues regarding delivery or products. Your phone number and email address will only be used for the purpose of processing your Order and delivery, not for promotional purposes without your consent, as per our Privacy Policy.
Cancellation of the Order
You retain the right to cancel any Order initiated on our Platform without the necessity of providing justifications within a 14-day period, commencing from the date upon which you, or a third party designated by you, take possession of the Goods.
The cancellation right is subject to and shall be exercised in accordance with our refund policy available on the Platform.
Details on the Goods and Services 
Certain Goods may have variations, including size, color, or customizable features. Users are advised to review selected options carefully before finalizing a purchase. Customized or personalized items may have extended processing times, and relevant information will be communicated during the ordering process.
Goods images serve illustrative purposes and may not precisely represent the actual product. Variations in color may occur due to screen settings and photography conditions. For color accuracy, users are advised to review product specifications or contact customer service for additional information.
Each User recognizes that the availability of our Goods and or Services is subject to change and contingent upon demand. While efforts are made to update stock information or availability of the Services in real-time, SuperVictor cannot guarantee product availability after an order is placed. In such instances, Users will be promptly notified, and alternative solutions or refunds will be offered.
You expressly recognize that personalized Goods, once created by you, ordered and delivered, are ineligible for return, exchange, or refund. By proceeding with a purchase within our Platform, you waive any right to return such Goods described above and accept them in their purchased condition.
By using our Services, you acknowledge that we use services provided by Mysimplicated.com for the creation and sale of Goods that represent personalized items, and you hereby acknowledge and agree to the non-returnable nature of said Goods. You can check the Mysimplicated’s terms of service on the following link: https://mysimplicated.com/policies/terms-of-service.
Payment. Method of payment
Payment can be made by credit card. The card payment method means that an Order is paid in full, online, by bank card, at the time it is placed. This payment is made securely. 
Goods prices are presented in the designated currency, subject to variations based on User location and preferences. SuperVictor reserves the right to adjust prices at any time, with changes taking effect immediately upon publication.
After submitting your Order, you will be redirected to the Shopify page (our payment processor), where you will enter your payment details (card details). The Payment is made in RON, at the exchange rate of the bank you have your account to (for cards with a currency other than RON).
No one will ever ask you for your PIN code, card number or CIV - neither the representatives of SVU JOURNEY SRL, nor those of the payment processor, nor the bank representatives.
By using our Services, you acknowledge that we use Shopify services for payment processing both for initial payment of an Order and upon the reimbursement of the price in case of a return. Therefore, you agree to check the Shopify's terms of service available on the following address https://www.shopify.com/legal/terms-payments/ro. 
We disclaim responsibility for Shopify's services, and any concerns regarding the payment should be directed to Shopify and only in special cases, to SuperVictor.
Delivery
We undertake to ship to you the Goods contained in the completed Order, respecting the delivery terms established and communicated at the time of the Order confirmation. For delivery will be applied the rate for the delivery method chosen, communicated on the Platform at the time of placing the Order.
We will properly pack the ordered products and ship them, and the invoice will be sent electronically, attached to the email.
If the package shows visible damage upon receipt, we recommend you to refuse receipt and to immediately report this incident by email to supervictoruniverse@gmail.com. Any subsequent complaint regarding these aspects will be null and void and cannot be taken into consideration.
         If the deadlines for dispatch or delivery of the Order cannot be met, we will notify the User and inform him of the estimated time for completion of delivery. If the new delivery date is not accepted by the User, the Order will be cancelled.
         If the information provided by the User in connection with the delivery is incomplete or incorrect, we do not guarantee compliance with the delivery terms. If within 24 hours the User does not correct the information in Order to set a new delivery date, we reserve the right to cancel the Order.
International delivery
In the case of international deliveries, please be informed that a single delivery charge displayed on the Platform at the purchase date shall be applied. Orders can only be paid by credit card (no Cash-On-Deliver y/ Reimbursement).
The countries we deliver to are: Europe , Canada and United States of America
The SuperBox reward program 
In view of our reward programme, we have a limited number of Users who own a digital product entitling them to claim a SuperBox containing several Goods. To claim your Superbox you need to send us a request. They are not automatically sent by SuperVictor Universe.
Once you request for your SuperBox, we will handle the deliverance free of charge to Users located in Romania. For Users located in Europe, please be aware that we will deliver the SuperBox only if you bear the shipping costs to your desired location.  We do not deliver the SuperBox outside Europe.
Uptime of the Platform
Sometimes it will be necessary, and we may need to suspend or withdraw the Platform or the ecosystem for an undefined period of time.
We do not guarantee that the Platform, as well as any content thereof, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal, if possible.
To avoid any misunderstanding, by using our Platform and Services you acknowledge that there may be situations in which you will be unable to use them, including to take any action in connection to our Services.
You are also responsible for ensuring that all persons who access our Platform through your devices or internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.
Prohibition of Use and Commitments
Depending on your country of residence, incorporation, or registered office, you may not be able to access or use any of the Services. It is your responsibility to follow the rules and laws in your country of residence and/or country from which you are interacting with our Services.
By accessing and using the Services, you represent and warrant that you have not been included in any trade embargoes or economic sanctions list (such as the United Nations Security Council sanctions list), the list of specially designated nationals maintained by OFAC (the Office of Foreign Assets Control of the U.S. Department of the Treasury), or the denied persons or entity list of the U.S. Department of Commerce. 
We have the right to choose the markets and jurisdictions wherever it finds appropriate to conduct the business, and may restrict or refuse, in its discretion, the provision of Services in certain countries or regions.
Technical Partners, Providers and Third Parties
Services may occasionally be accessed through separate third-party websites or platforms, in which case those Platform's own policies, limitations, and terms & conditions will fully apply to those services.
We have no control over, and assume no responsibility for, the content, privacy policies, cookie policies or practices of any third-party web sites or services. You further acknowledge and agree that we are not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
Henceforth, we should not be considered, under any circumstances, liable or a party to a business relationship/Agreement concluded between any person and the third-party providing services in connection with the Services, even those services promoted or displayed on the Platform. 
Intellectual Property Rights
Subject to the fulfillment of the foregoing Terms of Use, SuperVictor Universe grants to any User a revocable, limited rights, royalty-free, non-exclusive, non-transferable, and non-sublicensable license ONLY to access the Platform and, if the case, use the Services through your computer or internet compatible devices for your personal/internal purposes. You are prohibited to use the Services for resale or commercial purposes, including operations on behalf of other persons or entities. All the above actions are expressly prohibited and constitute a material violation of these Terms of Use. The content layout, format, function, and access rights regarding the Services should be stipulated in our discretion. We reserve all rights not expressly granted in these Terms of Use. Therefore, the User is hereby prohibited from using our Services in any way not expressly authorized by these Terms of Use.
Any content published, all the text, graphics, visual interface, photos, sounds, process flow diagrams, computer code (including html code), programs, software, products, information and documents, as well as the design, structure, selection, coordination, expression, look and feel, and layout of any content included in the Services or provided as a part of our Services, are exclusively owned, controlled and/or licensed by SuperVictor Universe or its members, parent companies, licensors or affiliates. 
SuperVictor Universe owns any feedback, suggestions, ideas, or other information or materials (hereinafter collectively referred to as “Feedback”) about the Services that you provide through any means of communication. You hereby transfer all rights, ownership and interests of the Feedback and all related intellectual property rights to us. You have no right and hereby waive any request for acknowledgment or compensation based on any Feedback, or any modifications based on any Feedback.
Do not rely on information on our site 
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content published on the Platform.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content posted by us on the Platform is accurate, complete, or up to date.
Under no circumstances, should ads, articles, or any other advertisement available on the Platform be construed as a Platform’s mandatory bid (business offer).
All information available on the Platform should be interpreted as a commercial presentation.
Please note that different rules and policies may be applicable for each feature or even for the same future if it is provided by different third parties.
Campaigns 
We may propose or accept to organize different campaigns for different purposes, such as marketing campaigns or economic campaigns for supporting our business.
Campaigns may be directly organized through the Platform, where those Terms of Use and other specific policies will be applicable, or through third party’s services, where the campaigns will be fully governed by their terms & conditions.
We are not responsible to any advertising campaigns which is not directly and fully conducted by us, even if those advertising campaigns are displayed on the Platform or can be accessed through external links/hyperlinks available in the Platform. 
Verifications
To comply with all applicable regulations, in some cases, SuperVictor Universe may need to verify your identity for using specific Services.
In order to comply with the mandatory law provisions, SuperVictor Universe may require from you to prove your identity by providing the personal information or documents such as, but not limited to national ID, passport, driving license, live video, proof of funds, proof of residence (utility bill) and so on.
For example, that information is mandatory in order to verify your identity, identify traces of money laundering, terrorist financing, fraud, and other financial crimes. 
Pursuant to the provisions of our terms of service, we reserve the right to deny access to the Services, in the event of non-compliance with our identification verifications and source of funds verification protocols. Furthermore, in the event that such non-compliance is discovered during the course of our due diligence procedures, we reserve the right to temporarily suspend access to the Services, as the case may be, until such time as the requisite information is provided and has been deemed sufficient to satisfy our know-your-customer and anti-money laundering compliance requirements.
If there are any grounds for believing that any of the information you provided is incorrect, false, outdated, or incomplete, we will send you a notice to demand correction, directly delete the relevant information, and, as the case may be, terminate all or part of the Services we provide for you, including the services provided within the Platform. If we are unable to reach you with the contact information you provided, you shall be fully liable for any loss or expense caused to us during your use of its services.
Restrictions
During the use of our Services, you firmly assert that at any point you:
fully comply with the requirements of national and international applicable laws and regulations, as well as these Terms of Use;
do not violate other person’s rights, public interests, public morals, or the legitimate interests of others, including any actions that would interfere with, disrupt, negatively affect, or prohibit other person from using the Services;
not try to identify any vulnerability of the Platform/Services (including the third party integrated), or violate any security or authentication measures. 
You expressly empowered us to perform any action to identify and investigate any violation of these Terms and/or of the Platform’s Terms & Conditions, unilaterally determine whether you have violated any provisions and take actions (without your prior consent or notice) such as, but not limited to:
blocking and closing your ongoing activities;
reporting the incident to the competent authorities;
publishing the alleged violations and actions that have been taken;
deleting any information, you published that are found to be violations.
It is strictly forbidden to conduct any action and/or activity which:
is prohibited by our Terms and Conditions, or may direct, or indirect violate its provisions;
is related to illegal activities or with the purpose of causing harm to another person, regardless the way in which this purpose is done or achieved.
Indemnification
You agree to indemnify and hold harmless us, our affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims, actions, proceedings, investigations, demands, suits, costs, expenses and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of or related to (i) your use of, or conduct in connection with the Services, (ii) your breach of these Terms, or (iii) your violation of any applicable laws, regulation, or rights of any third party during your use of the Services. 
In such cases, we will have the right, in our sole discretion, to control any actions or proceedings and to determine whether we wish to settle, and if so, on what terms.
Warranty and Disclaimers
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, WE, ALONG WITH OUR PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, PARTNERS, LICENSORS AND DISTRIBUTORS DO NOT MAKE ANY REPRESENTATIONS, PROMISES, OR WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE SERVICES. WE PROVIDE THE SERVICES “AS-IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE”. YOUR USE OF THE SERVICES, INCLUDING OUR CONTENT WITHIN THE SERVICES (and excluding the content posted by users), IS AT YOUR OWN RISK AND WE DO NOT REPRESENT, PROMISE, OR WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. YOU UNDERSTAND AND AGREE THAT NO DATA TRANSMISSION OVER THE INTERNET OR INFORMATION STORAGE TECHNOLOGY CAN BE GUARANTEED TO BE SECURE, AND WE EXPRESSLY DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, TO THAT EFFECT. WE MAKE NO COMMITMENTS, PROMISES OR WARRANTIES ABOUT THE SERVICES OR CONTENT LINKED FROM THE SERVICES, THE SUPPORT WE PROVIDE FOR THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, THE SECURITY OF THE SERVICES, OR THE SERVICES’ RELIABILITY, QUALITY, ACCURACY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS, PROVIDE CERTAIN OUTPUTS OR ACHIEVE CERTAIN RESULTS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, WE, ALONG WITH OUR PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, PARTNERS, LICENSORS AND DISTRIBUTORS DO NOT MAKE ANY REPRESENTATIONS, PROMISES, OR WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE SERVICES OR ANY OTHER AVAILABLE FEATURE OR REGARDING THEIR PROFITABILITY, ACTUALLY, ACCURACY, USABILITY ETC. 
YOU UNDERSTAND AND ASSUME THAT ANY DECISION FOLLOWING OR IN CONNECTION WITH THE SERVICES, THE CONTENT AVAILABLE ON THE PLATFORM OR ANY OTHER AVAILABLE FEATURES IS BASED ON YOUR OWN RESEARCH AND RESPONSIBILITY. 
SOME JURISDICTIONS PROVIDE FOR CERTAIN IMPLIED WARRANTIES, SUCH AS THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND                                  NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, WE DISCLAIM ANY AND ALL IMPLIED OR EXPRESS PROMISES OR WARRANTIES ABOUT THE SERVICES.
Liability 
To the fullest extent permitted by the applicable laws, you agree and understand that we will not be liable for: any indirect, special, incidental, consequential, treble or other multiples of damages, exemplary or punitive damages arising from or in connection with these Terms or your use of the Services. 
We and our affiliated entities shall not be held liable for any loss of profits, revenues, business opportunities, diminution in value or any other losses (collectively “Losses”) arising from or in connection with these Terms or your use of or access to the Services, including, but not limited to: 
downloading or sharing of information, including personal information, during the use of our Services; 
services provided by third parties in connection with the Services; 
your dealings with or participation in promotional campaigns of third - parties found while using our Services.
We will not be liable for damages caused by others, the wrongful or unlawful actions of third parties, or an act of God. The limitations and exclusions in these terms will apply whether or not we have been advised of or should have been aware of the possibility of any losses arising.
To the fullest extent permitted by law and except as otherwise stated in these Terms, we are not liable in connection with any disputes that arise out of or relate to the herein.
There are other terms that may apply to you
We do not charge you to access the Platform. Instead, businesses and organizations may pay us to show you ads for their products and services. By using out Platform, you agree that we can show you ads that we think will be relevant to you and your interests.
We do not sell your personal data to advertisers, and we do not share information that directly identifies you with advertisers unless you give us specific permission.
We may make changes our Terms
We might change, add or remove parts of these Terms at any time and in our sole discretion. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We will notify such changes by simply updating the terms on our Platform and modifying the [Last revised] date displayed on this page.
All modifications or changes to these terms will become effective upon publication on the Platform or release to users.
It is your responsibility to review the amended Terms. Your continued use of the Services following the changes to the Terms, you accept and agree to the changes, and that all subsequent activity performed by you will be subject to the amended Terms.
If you have any question regarding or in connection of the information mentioned in these Terms, please do not hesitate to do directly contact us. 
We may transfer this agreement to someone else
The transfer of rights and obligations arising from these Terms and / or the use of the Platform is subject to our prior written consent.
You expressly agree that the we may unilaterally transfer all rights and obligations that may be stemming from these Terms without your consent.
How to reach us
For information or questions regarding the operation or content of the Platform's Services, please contact us at supervictoruniverse@gmail.com.
Any complaints regarding the operation or content of the Platform's Services may be sent by e-mail to supervictoruniverse@gmail.com. 
Security 
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the regulation which governs the Platform’s activity. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 
Applicable Law
The interpretation, validity, and enforcement of these terms and conditions shall be governed by and construed in accordance with the Applicable Law, excluding its conflict of law principles. Any dispute arising out of or relating to these terms and conditions shall be exclusively resolved by the competent courts located in Romania, and each party hereby submits to the jurisdiction of such courts for the purpose of any such dispute.